IRV & JDL International Construction Services

Overview

Refund Policy – Material Replacement

At [Your Company Name], we are committed to delivering high-quality construction services and materials. In the event that incorrect or unsuitable materials are provided, we follow the policy outlined below:

  1. Identification of Incorrect Materials:
    • If you discover that materials used in the construction project are incorrect, defective, or not as per the specifications agreed upon, please notify us immediately in writing within [X] days of receipt or installation.
  2. Verification Process:
    • Upon notification, our team will inspect the materials to verify the claim. If the materials are confirmed to be incorrect or defective, we will replace them at no additional cost to you.
  3. Replacement of Materials:
    • [Your Company Name] will arrange for the replacement of the incorrect materials with the correct ones as per the original specifications. The replacement will be done as quickly as possible, depending on availability, to minimize any delay to your project.
  4. Refund Option:
    • In cases where the material cannot be replaced or if you choose not to proceed with the replacement, a full refund for the material in question will be issued. Refunds will only be processed after confirmation of the return or replacement of the incorrect material.
  5. Exclusions:
    • This policy does not cover materials that have been damaged due to misuse, negligence, or failure to follow recommended care and maintenance.
    • Changes in material orders after purchase or special orders may not be eligible for a refund.
  6. Shipping/Handling Costs:
    • Any shipping or handling costs associated with the return or replacement of incorrect materials will be covered by [Your Company Name].
  7. Customer Satisfaction:
    • We strive to ensure the satisfaction of our clients. If there are any issues with the materials provided, please let us know immediately so we can resolve the situation promptly and professionally.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.